Ramon Trujillo

Summary

• An accomplished Information Technology Manager with expertise in IP and NT based network design and administration.
• Solid complimentary experience with Lotus Notes and Domino development and administration.
• Practical knowledge of Search Engine Optimization and Inbound Marketing Certified.
• Demonstrated success deploying large scale Local and Wide Area Networks with productivity and cost reduction benefit.
• Capable of leading and motivating technical professionals in team-oriented environments.
• Strong vendor management and negotiation skills.
• Excellent analytical and problem solving skills with ability to see projects through to success.
• Consistently stays current with emerging technologies possessing ability to learn complex ideas quickly and efficiently.
• Solid Experience with Open Source VOIP technologies.
• Multi-lingual communicator fluent in English and Spanish with conversational Portuguese.

Expertise

• Servers & PCs: HP, Dell, Compaq, Toshiba, IBM
• Hardware: 3Com & Cisco (Routers, Switches, Hubs), 3Com, Breezecom and Nokia Wireless Hubs, Access Points and Network Cards, HP & Intel Print Servers,Network Printers, Scanners, HP Backup Magazines, APC UPS, Memotec Frads, Nokia IP-330, Rocket-port, Modems, Kentrox CSU-DSU, SonicWall Firewall appliance, redfone.
• Software: MS Office Suite, Project, Visio, Arcserve, PCAnywhere, Checkpoint Firewall 1, Microsoft VPN, PowerShute, Citrix Administration, Asterisk, Trixbox.
• Groupware: Lotus Domino 6.51,5.0, Lotus Notes, 4.5, Formula and Scripting Language, Sametime, Quickplace and Wireless access.
• Mail Systems: Domino, Exchange, cc: mail, Rockcliffe, Outlook.
• RDBMS: Oracle 8i, MS SQL, MySQL.
• Operating Systems: Windows (95, 98, NT, 2000, 2003, XP, Vista, Windows 7), MS/DOS, Novell (3.x, 4.x), Linux.
• Protocols: TCP/IP, IPX/SPX, DHCP Configuration, DNS, VRRP, PPP, PPTP, POP3, SMTP, RAS, VPN, LDAP.
• Languages: Lotus Formula and Scripting, Cobol, Basic, Fortran, PL/1, JavaScript, some PHP

atWebPlace.com, Boca Raton, FL
Consultant July 2009 - August 2011

Provided Strategic Consulting for Inbound Marketing and Social Media to help Companies and Individuals, develop and follow a methodology for Inbound Marketing and lead generation with focus in Small to Medium Businesses.

• Designed and implemented successful websites for customers that wanted to integrate Lead generation and Social Media into their Internet strategy.
• Wrote and maintained and Inbound Marketing Blog.
• On average our customers gained 64 point using Website Grader tool that measures the marketability of websites.
• Saved money to our customers by optimizing their sites which lowered their PPC cost.
• Developed landing pages for a B2C that generated over 200 leads in 6 month.

Champion Solutions Group, Boca Raton, FL
IS Operations Manager November 2000 - July 2009

Oversaw and managed the day to day IT operations for a private IBM Business Partner company.

• Senior Lotus Notes Administrator maintained all the servers and clients up to date with versions up to 8.5.
• Integrated LEI Quickr and Sametime and setup of the Sametime Gateway to open our reach to Partners and Customers as well as Google and AOL.
• Designed and Implemented a DR solution that worked flawlessly the 4 times we needed it (3 Hurricane scares and 1 UPS failure) with a cold site in GA, we were able to move all the operation including Notes, Website, CRM and File Systems.
• Helped design and implement a VOIP solution using Cisco and then designed and implemented improved telephony services to expand in a cost effective manner using Trixbox Open Source to provide Conferencing, Remote Office Users access to our PBX's.
• Redesigned the Corporate Website Content Management System in Lotus Notes to incorporate all the SEO elements including webcasting capabilities that were missing from our previous CMS which generated and increased traffic in 20% and increased the number of visitors coming from referring sites and search engines by 30 %.
• Supervised a team of 2 staff members for support of 160-user help desk.
• Consistently achieved > 99.95% uptime in all of our production servers for 5 years, including 100% uptime for our Mail Servers for 2 years.

Mobilestop Latin America, Miami, FL
IT Operations Director February 2000 - July 2000

Develop model for corporate Information Technology operations for company providing cellular phone distribution to Latin American market. Oversee design and implementation of network and operating systems standards for region. Research, evaluate and acquire network hardware including wireless equipment to link 2 independent buildings 300 feet apart. Configure test environment for translation of web content to Spanish and Portuguese languages. Interface with U.S. development team to set up regional web sites for Brazil and Argentina. Negotiate with communication vendors to provide phone and Internet services. Supervise web design.

• Redesigned and initiated back end Oracle database supporting Envision software for e-commerce, resulting in 300% improved performance and response time in testing environment.
• Effectively configured Internet and firewall connections to enhance security capabilities.
• Negotiated contract with MCI Worldcom to reduce long distance and Internet connection rates without entering predetermined commitment or quota.

Brightstar Corporation, Miami, FL
Consultant December 1999 - January 2000

Managed team to create independent network infrastructure for multi-million dollar distributor of cellular telephones in Latin America. Configured set up of new Internet and Firewall connections. Set up and implemented enhanced Notes domain.

• Designed and implemented low cost Service Point Tracking web based application utilizing Domino allowing tracking of production and delivery of cellular repair parts and equipment. System reported Brightstar $40 million with 30% margin.
• Coordinated transition from original Notes domain to new individual domain, with minimal delay or effect on daily operations.

CHS Americas, Miami, FL
IT Operations Manager August 1994 - December 1999

Oversaw day-to-day operations of Information Technology department for billion-dollar distributor of computer equipment in Latin America. Performed as Senior Network Technical Support, Lotus Notes Administrator and Database Developer for region with 1500 users and 21 servers with centralized domain. Served as single point of contact for resolution of internal and external network failures. Managed server set up and registration including hardware selection, NT configuration, file structure security and DCHP. Supervised team of 4 staff members for support of 300-user help desk.

• Managed 2-year Wide Area Network implementation serving 5 Miami and 11 Latin American locations with over 1500 users, with exceptional cost reduction and increased productivity.
• Designed and implemented 300+ user Local Area Network from 10 base T to 100 base T, improving local network speed and efficiency.
• Provided Virtual Redundancy Routing Protocol (VRRP) to give CHS redundancy path capabilities through 2 Internet connections.
• Developed registration databases allowing IT staff in each branch to register new Lotus Notes users, enhancing administration capabilities.
• Formed negotiation team to discuss implementation of Fiber Network Ring to link five locations over fiber with Intermedia Communications ICI that dramatically reduced long distance and local rates.
• Negotiated with MCI WorldCom to link Internet, long distance, and WAN from Miami operations to Latin America, reducing communication cost in voice by 15% and data by 45%.
• Designed reporting database for Y2k compliance to collect information on equipment and infrastructure. System was eventually implemented to 120 countries as centralized depository for management reporting.

IUT-RC, Caracas, Venezuela

Traning

• CNE Training
• Lotus Notes Administration I, II
• Lotus Notes Development I, II
• Citrix Metaframe XP for Windows Administration
• NFuse Administration
• Microsoft SQL 2000 Administration
• Oracle 8i Core Training
• Inbound Marketing Certified Professional
• Hubspot Certified Partner